FAQ & Site Info
Terms of ServiceWarranty And Returns.
All our products covered by a 12-month warranty for returns and repair or replacement.
Except PCB’s and electronic parts because they sold as spare parts. PCB’s have 30 days warranty and all electronic parts are sold as-it-is without warranty and returns.
Every consumer electronics purchased from the Store must return to the vendors within 14 days from the day the product was received according the date that is written on the box and according the shippers tracking number in order to issue the refund.
If you are drop-shipping, any product returns (and the communication) still have to be handled through you, because you are our customer. In fact it is probably in your interests for the customer not to know about our company and to deal directly with you.
In practice, it is possible for you to discuss any return issue with us, and provide our return address to your customer. Then they can send the faulty item back to us in the overseas warehouse and we can ship the replacement directly to them, without you having to handle any products. Obviously this is the most suitable solution where you or your customers are in different countries.
In terms of customer support and technical support for devices, the responsibility rests with the vendor i.e. if you are drop-shipping. Of course we will provide you as much help to you as we can, and with technical questions it may simply be a matter of relaying our information to your customers.
We shipping worldwide to the most continents of the world:
North America and Europe.
Most packages are shipping within 3-5 business days with the most quick and affordable shipping method.
Most available shipping methods are:
Express/Expedited Delivery by International Airmail within 3-5 business days (DHL or UPS).
In many Western Asian countries the shipping charges may vary. In this case we are not responsible for any additional charges that may occur. We recommend you to ask for shipping quote from us before purchasing.
ecrater/Drop-Shipper & Return Policy.
This is how we deal with ecrater/dropship returns issues:
All our products carry at least a 12 month warranty, guaranteed by our company, in addition to any factory guarantees. Also every consumer electronics sold from our ecrater list must return to the vendor within 14 days from the day the product was received according the date that is written on the box and according the tracking number in order to issue refund.
Our company only offers warranty to you the ecrater Buyer/dropshipper who has purchased products from us.
Our company will not provide support/warranty to the consumers of our customers. If your consumer contacts about a product issue, please clarify first the issue with them and contact us within for the standard RMA process.
Taxation and Customs Fees
Please note that all import taxes/duties are the recipient’s responsibility. So if you are delivering to someone else like a friend or direct to a customer, any taxes payable will be their initial responsibility.
US Florida buyers must apply 7% of tax for every purchase and it will be charged while checking out with PayPal or Credit/Debit Card.
We will accept no responsibility for customs costs inquired.
Many countries do not charge import duties on private items, samples, and goods below a certain stated value.
However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country.
Obviously you will want this to be as low as possible, but we CANNOT give you advice or information about tax rates and customs charges in your country.
All we can do is declare the value of the shipped goods at a nominal value which may still be fully taxable.
Items shipped from us will be declared at the lowest nominal market price as a standard assumption.
This lowest market price is based on the manufacturing origin and might not be reflective of how much the item will cost to you if bought in your local retail market.
You must ensure you find out about regulations in your own country before ordering from us. In most countries the actual origin of the goods is not important: only the declared value of the goods and declared contents is relevant.
Let us know if you have any special packing or labeling instructions when placing your order. Add comments to the box on the “Delivery Information” page of PayPal.
We will never falsely identify or misrepresent goods on customs forms.
We do not add any hidden sales taxes or charges to orders.
We accept payment for orders by PayPal, Credit/Debit card and e-checks in every transaction directly by PayPal’s check out SSL (128bit/256bit encryption) system.
PayPal offers a secure method to send money from your credit/debit card and e-checks without telling online shops your card's or e-check's numbers. You choose which method to use on the screen of the online checkout process, and the screen gives you the instructions how to make the payment.
We do not accept payments by phone or by mail personal checks of any kind in order to avoid illegal activities because some people are trying to take the advantage of our website and are trying to use fake personal information in order to send out counterfeit checks.